Home > FAQ

Q1: What is your main business activity?

-----We are major in produce paper tube packaging factory.

 

Q2: What is your MOQ?

-----Our minimum order quantity is 1000pcs for paper tube packaging.

 

Q3: Can I get a sample before place an order?

-----For sure, welcome make a sample to check the quality before you place an order from us. 

 

Q4: How many designs/patterns do you have? What if I want my own design?

-----Free generic design are available. And we can print the packaging as your requested.

 

Q5: How to buy our products/ What is the payment term?

-----By sea, by air, by express are available. Normally it's PAYPAL for sample cost and T/T payment for mass production.we also support ALIBABA Trade Assurance.

 

1.What is the price?
The price is decided by the factors showing by the above photo.

 

2.What is your minimum order quantity?
Usually 1000 pieces but it is negotiable if there is many different size or design artwork.

 

3.Could you provide samples & what's sample delivery time?
Yes, normally we will provide customer free samples we made before but customer need to undertake the freight cost. For custom printed sample order ,there will be sample fee around $45-$150.It will take around 7 days for the sample making.

 

4.What's your production lead time?
Around 7 to 15 days according to the order quantity and production details.

 

5.Could you provide free design for my packaging box ?
Yes,we provide free design service,the structural Design and easy graphic design.

 

6.What kind of files do you accept for printing?
AI, CDR, PDF, PSD,EPS, high resolution JPG or PNG.

 

7.How to ship the goods ?
A: Ex-work or FOB, if you have own forwarder in China.
B: CFR or CIF, etc., if you need us to make shipment for you.
C: More options, you can suggest.

 

8.What kind of payment do you accept ?
Paypal, West Union, Money Gram,T/T, L/C,Cash, etc.

 

9.Do your company have any certification?
Yes , ISO9001:2009, SGS, WCA,FSC.

 

10. Are you manufacturer or trader ?
We are manufacturer in China and our factory is located in Dongguan City .Factory visit is welcome!

 

1. Q: Are you a factory or a trading company?
     A: We are a factory in Dongguan.


2. Q: What products do you mainly supply?
     A: We mainly supply package for daily use, such as color box, gift box, label, sticker, paper brochure, album and other package etc.for more than ten years.


3. Q: How to start order with you?
     A: Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions.Thirdly,customer confirms the samples and places deposit formal order. Finally, we arrange the production.

1. How can I place an order?

 

A: You can contact any of our sales person to place the order. Please provide us the details of your requirements as clear as possible.We will send you the quotation at thee first time. 

 

2. When can I get the price?

 

A: Usually we quote our best price within 24 hours after we get your inquiry.

 

3 . How can I get a sample to check your quality?

 

A: After price confirmation, Customized sample will cost $30-80

to cover the cost on film and printing procedure.

 

4. How long can I expect to get the sample?

 

A:After you pay the sample charge and send us the correct files, the samples will be ready within about 3-5 working days.The sample will be sent to you via express.

 

5. What kind of files do you accept for printing?

 

A: We accept AI, PDF, CDR , etc.

 

6. Can you do the design for us?

 

A: Yes, We have a professional team having rich experience in designing 

paper bag, paper box and other paper products.

 

 

7. What is your terms of delivery?

 

A: We accept EXW, FOB, CNF, DDU, DDP, etc.

 

8. Can I get some free sample?

 

A: For first confirmation,you need to charge the samples and shipping fee.The sample fee will be refund when order confirm.

B:If you place order directly,we just need to send you sample pictures to do final custom products confirmation before production.

 

Q: Are you a manufactory or a trading company?
A: We are a factory with 10 years printing and packaging experience. Own factory and Professional foreign trade team can give you the competive price & the best service.

 


Q: What kind of files do you accept for printing?

A: AI, Coreldraw, EPS, PDF etc.

 

Q: I want to print my logo, but I don't have the artwork?
A: Surely we can help to design the artwork for you, just contact us!

 

Q: Can I get samples before I make an order?
A: We are happy to send you the samples for your reference. Please send email or call to discuss your requirements.

 

Q : What information should I let you know if I want to get a quotation?

A : (1)The box pattern.
    (2)The size of the production(Length* Width* Height).
    (3)The material and the surface handling .
    (4)The volume you need.
    (5)If it's possible, please also provide with pictures or design for  checking.Sample will be best for clarifying.

       If not, we will recommend relevant products with details for reference.

 

Q1: How can I get a quotation?
A1: Usually the quotation will be sent to you within one working day upon all the details of products being clear. If something urgently, we can quote for you within 2 hours based on all details you provide. 

Q2: Can I get a sample before mass production?
A2: Of course! The normal produce progress is that we will make the pre-production sample for your quality evaluation. The mass production will be started after we get your confirmation on this sample. 

Q3: How long can I get this sample?
A3: After receiving the sample charge and all the material & design being confirmed, the sample time is 5-7 days and Express delivery usually needs around 3-5 days.

Q4: Is the sample charge can be refundable?
A4: Yes, normally the sample charge can be refundable when you confirm the mass production, but for the specific situation please contact the people who follow up with your order.

 

Q1:When can I get the quotation for my enquiry?

 

Usually the quotation will be sent to you within one working day upon all the details of products being clear. 

If something urgently, we can quote for you within 2 hours based on all details you provide.

 

Q2: How Many Days Will Samples Be Finished? How About The Mass Production?


1. We are honored to offer you samples, usually we will arrange them with Digital Sample or Dummy in 5-7 working days, finished product sample is acceptable.

2. The lead time for mass production based on your orders quantity, finishing, etc., usually 7-15 working days is enough.

 

Q3:Is the sample charge can be refundable?

 

Yes, normally the sample charge can be refundable. If your order amount have more than USD5000$, we will refund the sample charge for you.

 

Q4: Can We Have Our Logo or Company Information on Your Products or Package?

 

Sure. Your Logo can show on the products by Printing, UV Varnishing, Hot Stamping, Embossing, Debossing, Silk-screen Printing or Sticker.

 

1) How to know the price of boxes?

 

 No matter what kinds of product you want, if you want to know the price quickly, please provide the following 

information: material, thikcness, size, color, quantity .Or you can send us your original sample if you have.

 

 

2) How to get the sample from factory? How about the sample fee?

 

You can get free sample in our stock but freight collect. For the sample fee is according to your design, if  the 

qty is so big and reach our target, then we can refund the sample charge to you bulk production.  

 

 

3) How to pay my order boxes?

 

We accept T/T, western union, pay pal. Deposit 30% before production, the balance 70% paid before shipment.

 

 

4) How long will it take to get the production time of boxes?

 

Usually 5-7 working days.


Do you have stock products to sell?
No,we are work on OEM order .
All the paper tube boxes are custom and with your own design artwork printing.

What is your minimum order quantity?
Usually,our MOQ is 200 pieces,but it is negotiable.
We accept small trial order as we are factory.

Can I get some free samples?
1.After price confirmation, you can require for samples to check our quality.
2.Stocks sample or White sample(Without no printing and other surface finished),free charge
3.Sample exactly as your design $50-150.

How long can I expect to get the sample?
Stock sample or White sample takes 3-5 days.
Sample exactly as your design takes about 5-7 days.

What is the production lead time for the full order ?
It takes about 10 to 15 days for finishing the production,related to the order quantity and Process requirements.

What is the price?
Please provide us the following details of the paper tube box you want ,then will can quote you exactly .
Box size, Order quantity, Printing color and design ,or any order request.


Can you do the design for us?
Yes,we provide free design service,the structural Design and easy graphic design.

What kind of files do you accept for printing?
AI, CDR, PDF, EPS, TIF, high resolution JPG.


Q1: Why choose us?
Over 10 years OEM experience.
100% manufacture.
Prompt delivery.
Reasonable price.

Q2: Are you a manufacturer?
Yes, we are professional manufacturer and exporter of printing and packing with more than 10 years' experiences

Q3: What information should I let you know if I want to get a quotation?
-size of the products 
-material and surface handling (We could advise if you’re not sure)
-printing colors (could quote 4color  if you’re not sure)
-quantity
-FOB price is our usual price term, if you need CIF price, please let us know your port of destination.
-If it is possible, please also provide with pictures or design sketch for checking. 


Q4: When we create the artwork, what kind of format is available for printing?
-The popular ones: JPG,GIF,AI,PDF,EPS&300DPI.

Q5: How many days will samples be finished?  What about the lead time for mass production?
-Generally, 5-7 days for bag samples making, 7-14 days for box samples making.
-The lead time of mass production will depend on order quantity and the season you place the order. 

Generally, it's about 25 days.

Q6: Can you do the design for us?
OEM orders & custom designs are always weclome.


1.Q:What is the material of your products?

A: Paper, etc. It’s depend on the products.

 

2.Q: How to packing about you products?

A: For the paper package, we will packing with carton as per customer requested.And for the wooden display rack and checkout counter we packing with air bubble foam inside and with

wooden case.All the goods we will packing well. It’s safe for long-distance transportation.


3.Q: How does your factory do regarding quality control?

A: Quality is priority. we always pay great importance to quality controlling from the very beginning to the 

finishing.


Q1:Where can I get product&price information? How to start a custom-made project with your company?

A1:Send us e-mail , we will contact you as we receive your mail. According to the design drawings or original samples for our quotation and technical proposal you offer us, we will meet your demand.


Q2:Do your company deal in retailing business?

A2:We are not only do the wholesale but also retail, so we can offer personal or family.

 

Q3:What’s your Minimum order?

A3:We request 200 pcs or sets for the exist set , new items may be 1000pcs or sets.

 

Q4:What types of payment do you accept?

A4:We accept T/T, L/C etc. Please just feel free to the Contact Us.  

 

Q5:How long does it take to receive an order?

A5:Depends on the specific items and your order quantity. Generally it requires around

7-15 days for the delivery .Work begins upon receipt of your order and deposit.


1. How can I place an order?


You can contact any of our sales person for an order. Please provide the details of your requirements as clear as possible. So we can send you the offer at the first time. For designing or further discussion, it is better to contact us with alitalk, MSN messenger, Skype, or other instant ways, in case of any delays.

 


2. When can I get the price?


Usually we quote within 24 hours after we get your inquiry.

 


3. How can I get a sample to check your quality?


After price confirmation, you can require for samples to check our quality. Free for a  white sample to check the design and paper quality, as long as you afford the express freight. For printed samples, we will charge $30-$100 to cover the cost on film&printing.



4. What kind of files do you accept for printing?


AI, PSD, CDR forms.



5. What about the lead time for mass production?


Honestly, it depends on the order quantity and the season you place the order. Alway 7-15 days based on more 10000 PCS.

 


7. What is your terms of delivery?


We accept EXW, FOB, CFR, CIF, DDU, DDP, etc. You can choose the one which is the most convenient or cost effective for you.


1.What is the price?

The price is decided by the factors showing by the above photo.

 

2.Could you provide samples & what's sample delivery time?

Yes, normally we will provide customer free samples we made before but customer need to undertake the freight cost. For custom printed sample order ,there will be sample fee around $45-$150.It will take around 3-5 days for the sample making.

 

3.What's your production lead time?
Around 7 to 15 days according to the order quantity and production details.

 

4.Could you provide free design for my packaging box?
Yes,we provide free design service,the structural Design and easy graphic design.

 

5.How to ship the goods?

A: Ex-work or FOB, if you have own forwarder in China.
B: CFR or CIF, etc., if you need us to make shipment for you.
C: More options, you can suggest.


1Are you a manufacturer?

Yes, we are 100% manufacturer with more than 10 years experiences in packaging line. 

 

 

2. Do you have stock products to sell?

No, we work on OEM order. Each product we do is custom. 

 

 

3. What is your minimum order quantity?

Usually, our MOQ will be 200 PCS. But we also accept small quantity.















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