1.Can i get a sample before mass production?
Sure! We will free make the preproduction sample for your inspection when you had placed the mass production order. If you are on the beginning stage and want to have the sample customized before order placed, we can make it for you too, but you need to pay the basic sample production cost.
If you only want to check our production quality, we can also send you our existing sample for you.
2.How to get samples? Is the sample charged? How long does the sample ship?
1)Send inquiries to contact the account manager to request the samples
2)The stock samples are free, the samples produced are charged according to your requirements;
3)The samples will be sent within 7 days 4)Sample fee will be refunded according to the order amount.
3.Where is your company located? How can I visit there?
We are MANUFACTURER located in Dongguan China.We gain very good reputation among our customers for our professional, warm and thoughtful service. Because we know that a long terms business based on the quality control, price, packing, delivery time etc. And thank you for your visiting .
4.How to ensure product quality?
After confirming the order, we will send you the design draft for confirmation,We have advanced equipment, maintaining on time every day to ensure good printing and cutting quality, and also a professional quality inspection team to ensure that each shipment is qualified.
5.If the products have some quality problem,how will you deal with it?
Each step of production and finished products will be inspected by QC department before shipping.If the quality problem of products caused by us, we will provide a replacement service.
6.What information should I let you know if I want to get a quotation?
-size of the products (Length x Width x Height)
-material and surface handling(We could advise if you’re not sure)
-printing colors(could quote 4C if you’re not sure)
-DDP price is our usual price term, if you need FOB/CIF price, please let us know your port of destination.
-If it is possible, please also provide with pictures or design sketch for checking. Samples will be best for clarifying. If not, we will recommend relevant products with details for reference.
7.If I place an order with you, should I pay the import fee?
We offer DDP price normally. The shipping cost and your local destination fees, customs clearance fees will be charged by us.
we also offer FOB/CIF price
8.If the products have some quality problem,how will you deal with it?
It is usually delivered within 15 to 20 working days after payment and document confirmed. If your order is urgent, we will adjust the schedule appropriately and continue to follow up the production process for you
9.What kind of format file is available for printing?
The popular file type: PDF, CDR, AI, PSD, EPS.
Bleed Size: 3-5mm.
Resolution: 300+ dpi.The higher, the better.
10.What is the minimum order quantity of the product?
The general order quantity for a product is 500&1000pcs. The more the quantity, the cheaper unit price